Responsible Gambling at Windetta Casino
At Windetta we take responsible gambling seriously. We want you to enjoy your time with us while keeping play safe and under control. This page explains the steps we provide to protect players, the tools you can use to manage activity, and where to find help if gambling becomes a concern.
Player protection principles
We follow practical principles to protect players: promoting controlled play, offering clear tools to limit activity, and responding promptly when someone asks for help. Our goal is to make safer gambling options easy to access and simple to use for every account holder in Canada.
Activity-control tools
Players can manage their account activity directly from their profile. Available controls include deposit and loss limits, session time reminders, short account breaks, and full self-exclusion. You can also enable automatic logout and set reality checks to remind you how long you have been playing.
Deposit limits
You can set daily, weekly, and monthly deposit limits to keep spending within your budget. Limit decreases take effect immediately. Requests to increase limits are subject to a waiting period to ensure decisions are made with care.
Loss limits
Loss limits let you cap how much you’re willing to lose over a defined period. This is separate from deposit limits and helps prevent chasing losses. Loss limits can be applied for specific timeframes and adjusted only after a cooling-off period.
Time limits
Session limits and reality checks are available to help control how long you play. You can set a maximum session length and receive prompts when you reach it. Short time-outs are available for temporary breaks, and longer account breaks can be put in place if needed.
Self-exclusion
If you need a break, you can self-exclude for a set period or choose permanent exclusion. Self-exclusion prevents you from logging in or opening a new account during the chosen period. To start self-exclusion, use the responsible gambling section in your account or contact support for assistance.
Signs of problematic behaviour
- Spending more than planned or borrowing to gamble
- Neglecting work, family, or daily responsibilities
- Repeatedly increasing stakes to recover losses
- Feeling anxious or restless about gambling activity
- Hiding gambling activity from others
Tips for maintaining control
- Set deposit and loss limits before you play
- Use session reminders and short time-outs regularly
- Create a personal budget that excludes gambling funds
- Avoid gambling when stressed, tired, or under the influence
- Talk to a friend or family member if you notice worrying patterns
Professional help and support organisations
If you or someone you know needs additional support, contact local services such as ConnexOntario, Gambling Therapy, or Gamblers Anonymous for confidential advice and referrals. You can also reach out to our support team through your account if you need help accessing tools or starting self-exclusion.