Player Privacy Policy

This Privacy Policy explains how Windetta collects, uses and protects the personal information you provide when you create an account, play games or use our site from Canada. We value your privacy and set out what information we collect, why we use it, how we keep it secure and the choices you have about your data.

Types of data we collect

We collect information necessary to operate your account, process transactions and provide our services. This includes data you give us directly, technical data from your device and records of your activity on the site.

Personal data

Personal data includes your name, date of birth, email address, phone number, mailing address and any identity documents you provide for verification. We also collect account credentials such as username and password and the currency you select when registering.

Technical data

Technical data covers information about the device and browser you use, IP address, device identifiers, browser type and version, operating system, language settings and approximate location. This data helps us maintain the site, prevent fraud and improve performance on mobile and desktop.

Transactional and activity data

Transactional data includes deposits, withdrawals, payment method details, transaction timestamps and bet history. Activity data includes game history, session times, errors and support interactions. We retain these records to manage your account, comply with verification checks and resolve disputes.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, prevent fraud, respond to support requests and deliver the services you expect. We may also use aggregated, non-identifying data for analytics and site improvement. We do not use your personal information for purposes beyond those described without your consent.

Data protection practices

We protect information using technical and organizational measures including HTTPS encryption, access controls and monitoring. Access to personal data is limited to authorized staff and service providers who need it to perform their duties. We review our security practices regularly to maintain appropriate protections.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, analyze site usage and show relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may also place cookies; their use is subject to their own policies.

Your rights

If you live in Canada you have rights to access, correct or delete personal information we hold, and to object to certain processing. To exercise these rights or request a copy of your data, contact our support team. We will respond in line with applicable law and may need to verify your identity before processing requests.

Access, correction and deletion

You can update basic account details in your profile. For document updates, billing queries or deletion requests contact support. We may retain some records where required to fulfil legal or security obligations, or to resolve disputes.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, fraud prevention services and other third parties needed to operate the service. These partners are bound by confidentiality and security obligations. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time. When changes are material we will post notice on the site. Continued use of the service after an update means you accept the revised policy.